Why IT Support Companies Can Be A Big Help For Your Business

Photo credit: Computer Experts Corporation, San Jose, CA

Every company department plays an important role for the whole system to perform its functions well. And, sometimes, establishing another component, in addition to the existing ones, might be necessary; however, this could also mean an addition to the operation costs. This is the reason why a company should weigh the benefits against the disadvantages before putting up another component to your business operation.

Facility management, particularly today with the advent of computers, networks, and installation, has become more challenging - more tasks that require additional manpower and management skills. Should a company hire additional in-house worker? Or should it just consider outsourcing some of its tasks?

Outsourcing to IT support companies

Outsourcing to IT support companies is becoming more and more popular in the industry today. Many companies now tap third party entities that offer IT services because, aside from cost reduction advantage, outsourcing also can lessen the workloads assigned to their in-house staff.
But what are the types of task you can avail to IT outsourcing companies? Below are some examples:

• Server and desktop management, including set-up and network installation.
• Help desk to provide clients or end users the needed information and support about your products or service.
• Email solutions, which include auto-responder set-up, email marketing, installation of email platform for better customer reach-out.
• Mobile device configuration, which is timely since more and more clients are going mobile.
• Server infrastructure, which helps connect different components of built environment.
• IT security, which is very important to keep a company's information intact and credible and free from outside threat such as hacking and viruses.
• Backup and disaster recovery, which is very necessary for every company; IT support companies are equipped with powerful tool to ensure the retrieval of data, should disaster occur.
• LAN/WAN and Wireless network installations, connecting various departments of your company.

Where can you outsource?

There are basically two ways to outsource to IT support companies - either locally or overseas.
Outsourcing IT support locally - this is advantageous when we talk about "logistic significance"; this works well most especially for tasks that might need sending of staff to your company; and, they can work on IT tasks that require physical presence in your facility.

IT outsourcing overseas - is more advantageous when it comes to costs; lots of companies are relying on IT support providers that are based overseas such as in the Philippines and India because of cheap labor costs while maintaining the accuracy standards for deliverable  However, the task you can outsource is limited as they can only manage those tasks that are transmitted or sent/received through the Internet. i.e. they cannot perform tasks that require actual work in your company such as system unit/desktop computer and network installation.